The Resume Review Team

Our client is a leading installer of high-end security systems for institutions that rely heavily on a secure environment (Universities, High Schools, Military Bases, etc). Their continued path of success has lead to an opportunity for growth and expansion into new client territory. It is the prime time to add a star to our leadership team who will be responsible for the oversight and accuracy of all proposals and bids along with the evaluation of new business opportunities.

Successful execution in this role will require teamwork, universal awareness, industry expertise and a keen instinct to ensure that our client is winning profitable business that they can execute on given their core competencies and those of their partners.  Establishing and maintaining a successful, repeatable system along with establishing rapport and trust with prospects to clearly define the requirements and collaborate with the Sales Team is critical to success.  We are looking for a professional who will lead with maturity and who can rely on previous experience as well as the experience of the company to establish the foundation for favorable outcomes in every situation.

Some of the key areas of focus for this role include:

• Intricate involvement in the proposal bidding process, being a key decision maker in determining what clients are best for the business model
• Utilize your strong technical aptitude to work closely with prospective clients in designing new solutions
• Complete oversight of the entire new business development team – from overall team infrastructure to KPI development and measurement
• Serve as a leader within the company, dealing regularly with ownership and other company leaders to move the company forward

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Our commitment to Customer Satisfaction is extremely high. We are looking for someone who shares that same commitment to join our team as a Customer Satisfaction Manager. This is a highly visible, critical role within our organization and we are looking for the best out there. If you have a desire to oversee both the customer support and the technical support functions, the experience to create metrics and feedback loops to ensure our customers are getting exceptional service, and the knowledge to drive change and efficiency while concurrently leading by example then you could potentially be the leader we are looking for!

We are national organization that sells to institutions… you will be dealing with highly educated and competent callers. Our business to business environment requires you to be quick on your feet, technically inclined and committed to providing a first class experience to each client who you interact with.

Location: Austin, TX

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We are one of the region’s leading integrators with physical security solutions in access control, intrusion control, video surveillance and critical communications and we are looking for the next key player for our organization. We want someone who thrives on variety, challenge and independence. You absolutely have to be the best at what you do because that’s what our clients expect from us!

We empower our team to contribute from day one, fostering an environment of mutual respect, teamwork and trust. You will come in to our organization and have the opportunity to hit the ground running with responsibility for such critical things as Service Delivery, Technical Design, Department Leadership and Client Satisfaction.

As the IT Specialist / Team Lead, you are expected to be a hands on expert for our clients who need technical troubleshooting and repair. They will look to you and your team to deliver first class response when there are failures in hardware and technology. Since we are in the security industry, a falter in technology could be critical… you will be there to make sure that whenever problems ocur, our clients are not left to worry about security issues alone. Clients will know that they can rely on you and your team to fix the problem quickly and efficiently, no matter how big or small.

This position is located in San Antonio, TX and will require you to be out of the office a lot, but less than 10% overnight travel throughout the state of Texas.

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